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Part-Time Technician - Audio Visual South Seas Resort Captiva (206086-868)

Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Required Experience
Job Qualifications
High School Diploma required. Associate's degree is preferred.
Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.
A valid driver's license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencies
Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Ensures Accountability
Physical Requirements
Physical Requirements
Hours Per Day
Lifting Requirements
Frequency
Sitting
2-3 hours
Lifting 0 - 15 lbs
Continuously
Standing
4-5 hours
Lifting 16 ? 50 lbs
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
Carrying Requirements
Frequency
Bending
2-3 hours
Carrying 0 - 15 lbs
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 ? 50 lbs
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs
Never
Auditory/Visual Requirements
Frequency
Pushing/Pulling Requirements
Frequency
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 ? 50 lbs
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

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